Terms & Conditions

Natural & Handmade Products

Our products may be natural, handmade or prepared in small batches. Minor differences in colour, texture, shape, fragrance or consistency may occur from one batch to another. Such natural variations are not considered product defects.

No Return or Exchange After Purchase

Due to the nature of our products and hygiene considerations, orders are generally non-returnable and non-exchangeable once delivered.

• Check your product carefully after delivery.
• Opened, used or altered products cannot normally be accepted for return or exchange.
• For genuine issues, contact us promptly with supporting evidence.

Hygiene & Quality Standards

We take reasonable care to maintain cleanliness, hygiene, proper handling and suitable packaging while preparing and dispatching our products.

We aim to provide every customer with a properly packed product in suitable condition.

Unusual or Suspected Contamination

If you believe your product contains any unusual, foreign or potentially harmful substance, stop using it and contact Sarbhama immediately with clear evidence.

• Record a clear video showing the product and packaging.
• Keep the original product and packaging available for inspection.
• Do not alter, mix, replace or add any substance before investigation.

Product Investigation

For a suspected quality or contamination issue, Sarbhama may request photographs, videos, packaging details, batch information or the product itself for investigation.

Any refund, replacement or other resolution will be considered after the reported issue has been reviewed and verified.

Tampering, False Claims & Misuse

If an investigation establishes that a product was intentionally altered, contaminated, replaced or otherwise tampered with after delivery, or that a false claim was knowingly submitted, Sarbhama reserves the right to refuse the claim and take appropriate action under applicable law.

Customer Responsibility

Customers are responsible for providing accurate delivery information and following product instructions, storage requirements and reasonable usage guidelines.

Sarbhama cannot be responsible for problems caused by improper storage, misuse, unauthorized modification or handling after delivery.

Damaged Package on Delivery

If your parcel appears seriously damaged, opened or tampered with at delivery, document the condition with photographs or video and contact us promptly before using the product.

Refunds & Replacements

Refunds or replacements are subject to verification of the reported issue. Where Sarbhama confirms a genuine issue attributable to the product or fulfilment process, an appropriate resolution may be provided according to the applicable policy.

Policy Updates

Sarbhama may update these Terms & Conditions from time to time. The latest version published on this website will apply to future orders.